PAYMENT/FEES (SINGLE LESSON): You must complete the Application (Single Lesson) contract. Payment must be remitted BEFORE the start of each lesson. You will be prompted to submit payment online once you submit your scheduling request via the Scheduling Tool. Lessons will NOT be approved if payment is not remitted. You may submit payment via credit/debit card or PayPal account. Returned items will be assessed a $50.00 “Returned Item Fee”.
PAYMENT/FEES (RECURRING LESSONS): To take advantage of the discounted monthly pricing, you MUST complete the Application (Recurring Lessons) contract. You will be allowed to choose your preferred payment date. If you have scheduled lessons that occur prior to your first automatic billing date, we will debit only for the lessons scheduled before the automatic billing date on your application/contract. Discounted monthly pricing is only available if you setup Automatic Billing. No exceptions will be made. Automatic Billing usually occurs between 1:00 am and 10:00 am CST on your chosen payment day selected in your contract. A $35.00 late fee will be assessed by 10:00 pm on your chosen payment day if payment cannot be collected on the payment day selected in your contract. A additional daily $5.00 late fee will be assessed for each late day after for up to 3 days. Your contract will be terminated on the 4th day if payment and any assessed fees remain unpaid. Returned items will be assessed a $50.00 returned payment fee.
SCHEDULING/RESCHEDULING/CANCELLATION/ABSENTEEISM: You must submit a cancellation or cancellation/reschedule request via the Scheduling Tool 24 hours prior to your scheduled lesson if you need to cancel. Failure to follow the cancellation/reschedule process will cause the forfeit of the lesson; meaning you will not be allowed to reschedule the lesson. You may only reschedule a previously scheduled lesson one time. It is imperative that you check instructor availability via the Schedule published on this website BEFORE you attempt to schedule or reschedule. Lessons cancelled by students, within the policy time frame, must be made up within the current payment period. Lessons not rescheduled within the current pay period will be forfeited. Lessons cancelled without proper notice as described above will result in forfeiture of the missed lessons. Cancellation twice without proper notice as described above will be considered absenteeism. Prepaid (contract) lessons will not be refunded; however, lesson credits may be used for future lesson(s) under certain circumstances at the instructor's discretion; particularly if the instructor cancelled the lesson(s).
INSTRUCTOR CANCELLATION/HOLIDAYS: If your instructor must cancel a lesson, your next billing will be automatically adjusted/credited. Lessons will not be refunded. If the studio is closed for a holiday spanning more than one day, your billing will be adjusted automatically if your lessons are affected.
SUSPEND AUTOMATIC BILLING: You may suspend your Automatic Billing for a maximum of one (1) billing cycle per twelve (12) month period if a minimum of seven (7) days notice is given in writing via the Suspend/Cancel form. You must provide written notice using the Suspend/Cancel form at least seven (7) days in advance of your scheduled payment cycle (Automatic Billing date) which can be found on your application. If the suspension is not submitted at least seven (7) days before your next scheduled Automatic Billing date, you will be responsible for payment. A verbal, emailed, or texted requests for suspension or cancellation will not be considered official. Note: As an alternative, you may opt to take Single Lessons instead of suspending/canceling your contract by submitting a new application for Single Lessons at full lesson price. The new application must be submitted a minimum of seven (7) days ahead of your Automatic Billing date. This will automatically deactivate your Automatic Billing setup and you will remain a student.
CANCEL CONTRACT: You may cancel your contract with thirty (30) days-notice. You must provide written notice of your intent to cancel your contract by submitting the Suspend/Cancel form at least thirty (30) days in advance of your scheduled payment cycle (Automatic Billing date) which can be found on your contract. No other notification type will be accepted (verbal, email, text). If the contract cancellation is not submitted at least thirty (30) days before your next scheduled Automatic Billing date, you will be responsible for payment.
CHANGES/UPDATES/CLARIFICATIONS TO TERMS AND CONDITIONS:The Damon K Clark Vocal Studio reserves the right to make changes, updates, and/or clarifications to these terms and conditions at any time. Clients/Students will be notified of any changes to these terms and conditions in writing via the email address provided in their contract.
TERMS AND CONDITIONS
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